Verzendbeleid
Oilty Shipping Policy
Updated on 11-07-2025
Our goal is to ensure a smooth and transparent delivery process for your convenience and satisfaction. Below are the details of our shipping policy.
Delivery Area
Country: We currently ship worldwide.
Future expansion: Expansion to other regions is being considered.
Shipping Fees
No hidden costs: All fees are clearly shown at checkout.
Order Processing Time
Processing time: Orders are processed within 1 business day.
Order cut-off time: 22:00 PM (GMT+01:00) Amsterdam.
Weekend orders: Orders placed during the weekend are processed on the next business day.
Delivery Time
Estimated delivery time: 1 to 17 business days.
Business days: Deliveries are made from Monday to Saturday.
Note: Delivery times are only estimates and may vary due to external factors such as weather or logistical delays.
Delivery Process
Carriers: We ship via DHL (DHL Express).
Insured shipments: All shipments are insured. If your order is lost or damaged, please contact our customer service team.
Eco-friendly packaging: We use sustainable materials to reduce our environmental impact.
Order Tracking
Tracking information: After placing your order, you will receive an email with the carrier’s name and your tracking number.
Questions: Our customer service team is happy to help with any inquiries.
Lost Item Procedure
Reporting a missing item: Contact us within 7 days of receiving your package at info@oilty.shop.
Resolution: We will send a replacement product free of charge after verifying the issue. If a replacement is not possible, we will provide a full refund.